Growth strategy for HR: How DoorDash built processes that scale
Learn how the People Operations Team at DoorDash built their processes to scale with extreme business growth, while still supporting People Enablement.
Selecting the solution that is right for you and your team is no small task. Ideally, you need something quick and easy to pick up, that integrates seamlessly into your workflow, and most importantly of all: something that is effective, efficient and worth the investment both in terms of time and money.
A lot of companies search for a performance management platform in order to automate their annual review process. However, if you are only using your solution to save time during annual reviews, you are really missing out. There are so many more wonderful features performance management solutions offer, that can have a myriad of benefits for you and your employees. From boosting employee engagement and satisfaction, to fostering a culture of continuous feedback, and facilitating goal setting and tracking.
To help you get a better understanding of what you should be looking for, we’ve taken the work out of researching the various features and components your performance management software should have. Let’s dive in!
A manager review is a process whereby an employee is asked to assess the performance of their managers, identifying potential coaching opportunities. This provides managers with the opportunity to receive constructive feedback from their employees about the core skills and competencies needed to lead a team effectively.
As HR, manager evaluations can also be used to identify areas that coincide with the organizational goals and objectives, and can help you identify which managers need more development support in their role.
Gathering 360-degree feedback is probably the most valuable feature of most performance management solutions. It’s a method by which employees are given the opportunity to receive (and give) constructive performance feedback from their peers, managers and direct reports, created a well-rounded view of their performance as opposed to only receiving top-down feedback.
This helps employees get a better understanding of their key strengths, but also of opportunities for development and where they may need more coaching. When giving 360-degree feedback, people typically look at skills and competencies describing the employee's performance. To make this even more useful, people can be asked to complete a self-assessment for a further comparison.
Conducting engagement surveys in your company is an effective way to gain insight into what matters most to your employees. As the name suggests, the primary reason for carrying out engagement surveys is to uncover if your employees are engaged or disengaged.
There is no ‘right’ way to measure employee engagement, but some commonly assessed factors are: career advancement, recognition, pay & benefits, training & development opportunities, leadership, work environment, etc. Aside from measuring engagement, it has the added benefit of giving employees an opportunity to voice their concerns, and comment on what is being done well within the company. These results in-turn highlight areas for improvement and development.
Social Recognition or simply ‘recognition’, is the process of providing employees with the tools to create meaningful relationships with each other. Such tools include feedback apps that empower employees and encourage them to celebrate the small successes and behaviours they experience each day with each other.
Collaboration tools have increased in popularity over the past few years, and it’s hardly a surprise. Any tool that simplifies dialogue and facilitates the sharing of feedback between employees should only be encouraged – especially when they can integrate directly into other tools you already use, such as slack.
Goal-setting at work is hugely important. Research indicates that setting specific and challenging goals leads to higher performance than when none are set, which is why it’s such a crucial component of performance management platform.
The bottom line is, when people set goals, they achieve more. But goal-setting isn’t just for individuals; team goals inspire teams to do their very best, and help their colleagues in the pursuit of their goals as individuals and as a team.
Your performance management system should support goal management, in a simplistic, easy and straightforward manner that encourages your teams to set goals and achieve important milestones at work.
Once teams and individuals have got into the habit of setting goals, it’s important to keep employees working towards collective goals, or company-wide objectives. This is where a goal alignment feature of a performance management becomes most important. Your performance management system should facilitate the setting, tracking and completion of individual, team, and organizational goals. This allows people to have an overview of how each set of goals ladders up into the next one, and ensure greater clarity and alignment.
While employee engagement, benefits, and the happiness of employees can all help with your retention rates, nowadays very few people get and keep the same job for their entire working lives. Therefore, employee mobility is an issue that companies are faced with and must confront.
Succession planning ensures that, as employees inevitably move on to their next challenge, the talents and skills that made them a good fit for your company are transferred onto other employees, as replacements.
Coaching and skill development should therefore be encouraged through the performance management system. Self-assessments as available on Impraise, in addition to 360-degree feedback and coaching are useful for identifying the future growth needs of employees.
Now you have a list of the 7 main components your performance management system must have in order to be comprehensive, and give you the performance management support you need. Obviously there are different needs for each organization, but this is a great place to start.
If you're looking for more inspiration on how to plan and prepare your performance management processes for 2019 and beyond, you should download our 2019 Guide to Modern Performance Management, below.
Designing a process that is right for your organization is no small feat. Learn how to approach things in the right way for 2019 and beyond.