Having an open flow of communication is essential to any highly productive workplace, yet, it's one of the factors that managers struggle with the most.
There is no reason to neglect the importance of communication in any interpersonal relationship. No matter whether partnerships, friendships or business relationships, lack of communication that is meaningful can and ultimately will create problems.
You enter into some form of communication with every person you encounter, whether verbal or nonverbal. You even transmit messages if you ignore someone or remain silent.
The matter is not whether we communicate enough, or too little, but rather how rich the communication is and how much space we leave for interpretation or misinterpretation. At work however, people often have difficulties fully expressing themselves face-to-face, especially when it comes to expressing doubt, ambitions or feedback.
Create a culture of openness and honesty
When developing and maintaining a corporate culture, it is vital to keep communication as open and honest as possible. Employees that are encouraged to share their concerns and ideas openly enjoy a greater sense of purpose which results in lower turnover and higher employee satisfaction.
The higher the level of honesty the higher the likelihood of creating a strong relationship built on trust. When managers communicate more with their employees, especially about their ambitions, strengths and concerns, they're more likely to feel valued, resulting in higher levels of engagement. This strongly accounts for the interactions between managers and employees but also prominently between co-workers themselves. Tony Hsieh, CEO of Zappos, famously translates this into one of Zappos’ core values “Build Open and Honest Relationships With Communication”.