TicketSwap customer story
Performance management and people development is a strong focus within TicketSwap. Learn how Impraise supports their managers and employees to perform at their best.
Recognition isn’t just about implementing employee programs or distributing expensive gifts, it's about bringing out the best in people and improving your company’s bottom line. Increasingly so, employees expect their workplace to deliver a productive, engaging, enjoyable experience.
Whether you are an HR leader, manager, or individual looking to celebrate more successes in your workplace, we’ve got you covered.
In this post we will break down:
In a recent Gallup workplace survey, employees were asked what types of recognition they’ve found most memorable. The top five methods highlighted, include:
The top two most memorable and impactful forms of employee recognition have very little to do with money, their value comes from the format, quality, and distribution channel.
Public recognition is a great way to celebrate an achievement that has broader business impact. Not only does it bring most visibility and extend praise to the individual or team but can also serve as an educational moment to inform others company-wide on the value of the work.
Private recognition can be more detailed and individual focused, it can speak to their performance or developmental areas. When a manager takes time to regularly demonstrate gratitude and appreciation for an employee's accomplishments it can motivate, engage, and reinforce positive behaviors and outcomes. Similarly, with the rise of project teams and more collaborative workplaces, it’s also important to create a culture where positive peer feedback is exchanged amongst the people you work most closely with.
If you can, go ahead and add a gift! A high-five or a handwritten thank-you note is great but there will be scenarios where more is appropriate, the launch of a new website, development of a new product/feature, exceeding sales quotas, etc. Not all companies are created equal think about if and what types of rewards might best suit specific teams and employees. Rewards can come in all shapes and sizes, here are a few ideas:
It’s important to put equal weight on celebrating wins big and small, in many cases even the biggest projects and accomplishments are filled with smaller victories and moments to be proud of. And, both are equally valuable and impactful to share.
Recognition can be provided after the successful completion of a project, aligned to the meetings and milestones leading up to completion, and can also be focused on the demonstration of soft skills and company values in getting the project done.
Recognition is most effective when provided regularly and shared in the moment. It’s easy to hold off on sharing it for a variety of reasons, you want to take time to craft it properly, you want to wait to share it in person, etc. Our rule for recognition is that the earlier it’s shared the better, it demonstrates to the individual that you observe and value their work and effort. Even if you need more time to share the feedback in writing or in a more public place, still acknowledge in the moment whether it’s a short message shared on Slack or a high-five in the hallway. An official congratulations or a bonus can come later but there is no reason why you should wait to say thanks to an employee for his or her hard work.
Our recommended feedback format for delivering impactful feedback, both positive and constructive, is Context - Observation - Impact - Next (C.O.I.N).
Start by identifying the milestone, behavior, or achievement you want to recognize. Give your colleague a reference point to tie the positive feedback to, a specific example of when they may have demonstrated the behavior. For example, let them know you're specifically referring to what happened during the team meeting the day before, rather than commenting on their general interactions with others (even though you may have more than one example).
Describe the details of the behavior, skill, or achievement you want to specifically call out. Beyond just a “good job!” focus on clearly outlining the aspects you found admirable.
Help your colleagues understand why you’re commenting on this behavior by describing its impact on you, a broader team, or even the company. While it’s nice to recognize the individual for a job well done, you want them to know what it changed for the better on a broader level.
Now that you’ve got through the difficult part of giving the feedback, don’t forget to offer some suggestions or positive encouragement for what they can do moving forward.
Regularly celebrating wins big and small can breathe life into the organization by keeping everyone aligned to the mission and values that contribute to its long term success. By creating a culture of recognition you can improve employee morale and ensure that your most valued colleagues are motivated to stay. Impraise makes it easy to celebrate wins, encourage progress, and reinforce positive behaviors to improve morale and performance company-wide — from your browser, mobile device, or through Slack. If your interested in learning more about how Impraise get help kick-start your culture of recognition, schedule a call with one of our experts.
Humans have an innate sense of wanting to belong in all aspects of life. The workplace is no exception, learn timely, inexpensive and simple ways to let your people know their value and impact.