This is a difficult question, and the answer depends on a range of factors from the size of your company, through to the level of buy-in from leadership. Some customers take 3 months, while some have been running their first Reveiws in less than a week. On average, however, implementation lasts around 2-6 weeks.
Yes! This is a great opportunity for you to become more familiar with Impraise, and to gain valuable feedback before the company-wide launch. By selecting the right people, this can also help spark wider interest and drive adoption.
Absolutely! As soon as we become partners, you will be assigned a dedicated Customer Success Manager (CSM) to help build your strategy for roll-out and adoption. They will guide you through all of the settings, so your implementation is as successful as possible.
Absolutely! We want to help make sure everyone is onboard from the beginning. We'll provide you with everything you need from email and presentation templates through to posters you can share around the office to drive awareness.
Great question! We'll sit down with you at the end of your onboarding to evaluate if everything went to plan, and to help measure if you met your short term goals so far. Our post-launch survey templates helps to understand what people enjoyed, and any areas to improve on next time.
Even once you're up and running as an Impraise Master, we know you may still need support from time to time. Your CSM will be there to support you in any way you need – from setting up a new Review format, to getting Leadership buy-in – we'll be there every step of the way
There is no setup fee, and no hidden or additional costs. Everything is included in the price you pay for access to the platform itself, based on the contract we sign together.
All customers have unlimited access to our carefully curated Help Centre, which includes a range of articles explaining the platform and loads of helpful tips and tricks on how to get the most out of the platform. Your CSM will also help provide you with templates and other resources that might help you.
We offer both email and live chat support to help users through any challenges they're facing. Email support uses a ticketing system for more comlex requests, while live chat helps solve things quickly in the moment. Ticket response time is determined by the impact of the issue, which is explained in our terms and conditions.
We have support teams available in both Europe and North American timezones, but our team is experienced in working with customers from multiple timezones around the world.
Of course! Our Help Centre includes loads of helpful examples, and your CSM is armed with plenty of templates (and experience!) to provide inspiration and guidance along the way to building your ideal processes.
If you already have a competency model, you can easily reflect this in Impraise. Many customers choose to include their company values as part of the competency model. If you don't have one already, however, you can select a range of competencies from our templates to reflect your comany vision, mission and values.
As an Impraise Admin you can connect to Slack in a few simple steps, with the help of your Slack Admin. We'll guide you through the anonymity and visibility settings so you can decide what will best suit your teams. Don't worry – the anonymity and visibility settings will be clearly stated for anyone providing feedback.