Setting up Performance Management from scratch at QWIC

Background

During our event “Performance, Process and People - Learn skills and best practices” we invited Frederique van Randwijk, HR Manager at QWIC to share her experience with Performance Management.

She took the audience through her whole journey from joining QWIC when the company had less than 60 employees and didn’t have any performance management processes in place, to experiencing rapid growth in a short time span by doubling their staff.

Her focus was on first establishing fundamental HR processes, making sure that everything is running smoothly and then focusing on the next stage of QWIC’s HR maturity: employee development.

Topics covered

In this talk, she shares how she started laying the foundation for all that was to come, her step-by-step process, the challenges she had to face as well as best practices she adopted to tackle those.

Here’s a complete overview of the topics covered. If you’d like to jump to a specific one, simply look at the timestamps and head to that moment in the video.

1. Establishing fundamental HR processes

• Starting from scratch with new processes (2:21)
• Creating a salary matrix (3:02)
• Setting up a performance management process (3:47)
• Differences in performance management processes between companies of different sizes (16:25)
• Should you separate or connect performance and compensation (19:02)

2. Driving adoption

• OKRs and putting the employee in the driver’s seat (5:55)
  
• From 10 broad company goals to a few specific OKRs (6:28)
• Challenges of implementing OKRs as a new goal management system (8:23)
• Training new managers to become great managers (9:50)
  
• How to continuously support managers and develop their skills (10:53)
  
• How to get the buy-in from managers to do a leadership review (12:38)

3. Benefits and success measures

• Benefits of establishing a quarterly review system (7:02)
• Why you should invest in your people (12:01)
• How do you measure success as an HR professional (20:06)
  
• Next steps for QWIC / Q&A (22:49)

If you’re looking to learn more about Performance Management common pitfalls, how to identify your organization’s main challenge, or reviews to start with, check out our Guide to Modern Performance Management.