Growth strategy for HR: How DoorDash built processes that scale
Learn how the People Operations Team at DoorDash built their processes to scale with extreme business growth, while still supporting People Enablement.
One concept which is being totally revamped is that of the team. Rather than the traditional top down teams, knowledge intensive organizations are reformulating this concept to better fit their fast paced environment.
The great thing is that there is not one, but several new models which are being adapted to fit the needs of the organization. Customization and experimentation are key.
The unique characteristics of these new types of teams mean they don’t necessarily fit into standard HR processes, particularly the annual performance review. Traditional top down reviews were created for teams in which managers, peers and reports stay the same and an individual’s year long performance is assessed.
The challenge for HR will therefore be to redesign the performance management process so that it can be adapted for each team’s needs and support people enablement. Below we’ve listed some of the most common types of teams being formed, which HR will have to take into account.
The main idea of a self-steering team is to increase agility. One of the most important parts of this is keeping decision-making at the team level. Rather than having to wait for approval, these teams have the ability to act fast facilitating a more flexible response to changes.
For a self-steering team to function properly, these changes in direction require flexibility in ways of working and goal-setting. Sharing feedback on a regular basis can create greater clarity and alignment between team members, ensuring everyone stays on the same page.
These teams consist of people with different areas of expertise. This enables each individual to leverage their strengths, supporting the more efficient accomplishment of team goals all while facilitating knowledge-sharing.
For example, Spotify has allowed people to organize into self-steering squads, each with their own long-term mission and ways of working. With everyone bringing a different skill to the team in order to reach a common goal, feedback is key, not only from team leads, but also from peers.
These teams form and disband as needed. For example, they could be formed to work on a specific project or address a certain issue. It might also be that some people float from one team to another, changing team dynamics.
For example, gaming company Valve is famous for allowing their employees complete freedom to form and move between groups based on their interest in a project. This allows for greater flexibility, and alignment with areas of interest for professional development.
Put into context of conversations with managers and their direct reports, this becomes even more useful for goal setting, and identifying learning and development opportunities.
According to Juan Castillo, Scrum Master and Agile Coach, no matter what type of team you have, psychological safety is the most important element you need for it to be successful. The term was originally coined by Harvard Business School Professor Amy Edmondson and later found to be the top quality needed for a successful team during Google’s Project Aristotle.
It can be difficult to build as safety requires trust, which can only come when people feel comfortable sharing ideas or raising concerns without being judged. But in the long term, teams and individuals will benefit from working in a psychologically safe workplace.
So how can HR create a performance management process that fits the needs of these new types of teams, all while fostering trust?
Rather than trying to fit these types of teams into a traditional performance management process, allow them to customize it to match the Agile processes they are embracing to work in faster, more efficient ways.
A classic feature of Agile teams is working in sprints, which are usually no longer than four weeks. At the end of each sprint, teams complete a retrospective in order to determine what worked and what didn’t, as a way to continuously improve.
Adapting the performance management process to match this way of working, could include for example:
As teams share and gather feedback on a more regular basis, this also gives you better insights into how teams are performing across the organization. You will also be able to see patterns emerge on how teams impact one another.
Meanwhile, gathering more frequent performance feedback allows managers to make their teams more efficient and get the most out of individual contributors, as is the point with running retrospectives.
To ensure these habits become ingrained across teams, this should start at the top. As a Scrum Master, Castillo shared that he regularly asks his team for feedback after retrospectives to see how they can be improved. Leading by example helps show the rest of the team it’s ok to ask for, and receive feedback.
Last but not least, a major part of creating a successful and comfortable environment is by taking time to celebrate success as a team. Let people know that their hard work won’t go unnoticed.
While teams should be given the flexibility to choose the performance management style that works best for them, there are two things HR can do to facilitate this:
Create core competencies which will help you align and compare team performance across the organization. Likewise, having a library of skills and competencies will set the standard for new leaders learning how to best guide their teams.
It’s up to you to select a platform that allows each team to customize and work effectively with their own processes.
Using one platform across your company allows you to collect, analyze, and compare the performance of different teams on core competencies. Use this data to gain insight into the health of your teams. There is no “one size fits all” performance management process. Instead, it’s time to build an agile process that caters to the needs of agile teams.
Learn how to evaluate what is the most important areas to focus on for the various teams across your organization, and how to build your processes to enable your people with our latest Impraise Guide to People Enablement Programs.
Learn how to configure the ideal People Enablement Program for your company, to set you and your people up for success.